Diagnose connection issues quickly and methodically.
Device connectivity and AI authorization are independent layers. Checking them separately usually identifies the cause quickly.
Device is offline
npx --yes https://mcp.penrouz.com/downloads/mcpenrouz-latest.tgz status npx --yes https://mcp.penrouz.com/downloads/mcpenrouz-latest.tgz restart
Confirm outbound HTTPS works and the device has not been revoked.
AI client cannot connect
Use https://mcp.penrouz.com/mcp and complete OAuth authorization in your browser. Re-authorize the AI connection if needed.
Access is denied by the device policy
Check the local read/write roots and shell/delete/process settings on the device. Cloud account access cannot override a restriction enforced by the local device policy.
Contact
Email support@penrouz.com with approximate time, platform and tool name. Never send live secrets.