Support

Diagnose connection issues quickly and methodically.

Device connectivity and AI authorization are independent layers. Checking them separately usually identifies the cause quickly.

Device is offline

Open MCPENROUZ on this computer, check the agent status and use Restart. The included runtime is ready to use.

Confirm outbound HTTPS works and the device has not been revoked.

AI client cannot connect

Use https://mcp.penrouz.com/mcp and complete OAuth authorization in your browser. Re-authorize the AI connection if needed.

Access is denied by the device policy

Check the local read/write roots and shell/delete/process settings on the device. Cloud account access cannot override a restriction enforced by the local device policy.

Contact

Email support@penrouz.com with approximate time, platform and tool name. Never send live secrets.